Dirk1313
10.07.2019, 20:55

Als Antwort auf den Beitrag von rgbs

Editiert von
Dirk1313
10.07.2019, 20:57

+1Re: Das neue VIP-Programm

rgbs hat geschrieben:

Hallo,

ich hatte vor der Änderung seitens Lego 90 VIP Punkte.
Wenn ich jetzt auf mein VIP-Konto gehe, sehe ich dort 0 Punkte.
Das finde ich richtig Klasse.


Gruß

R.G.


TLG sagt die Punkte sind nicht verloren, es wird noch an der Umstellung gearbeitet.

message to our valued VIP customers

We are currently in the process of upgrading our VIP Program to give our fans more benefits and more rewards.

To do this, we need to move to a new online Rewards Centre in order to provide you with more opportunities to earn and redeem LEGO VIP points.

This involved migrating all of our existing LEGO VIP Rewards accounts from our old platform to the new centre. We have millions of accounts, and unfortunately during this process not all VIP points information was successfully migrated. As a result, some VIP accounts are not showing the correct points balance.

Please don’t worry. No one has lost points. We have a backup of all points information, and are in the process of fixing the issue. It will probably take a day or two, but we will make sure everyone’s account is showing the correct points balance. 

We apologise for any inconvenience and also want to reassure you that no personal data has been impacted by this migration, only VIP points data.

If you have any questions please don’t hesitate to reach out to our awesome consumer service team. https://www.lego.com/en-us/service

Thank you for your patience and understanding. We’re working as fast as we can to fix this! 

LEGO VIP Team 


Viele Grüße
Dirk - Mail

[image]


Rico gefällt das


Gesamter Thread: