Hallo LLL,

ich habe heute diese Nachricht von LEGO bekommen über die PF Teile für die Emerald Night.

Dear ...,

I wanted to write to you personally regarding your recent order for the LEGO® Power Functions Train Accessories Pack K8882. Thank you for your interest in experiencing our newest innovation driven by LEGO Power Functions.

Since receiving your order, we have experienced challenges with two of the Power Functions elements. Firstly, we experienced unforeseen manufacturing delays with the Transformer 10VDC (8887). Secondly, we chose to take the difficult decision to delay shipment of the Power Functions IR Speed Remote Control (8879) because our initial deliveries did not perform up to LEGO quality standards. Ultimately, I would like you to receive the best LEGO product and service experiences available in the world as our LEGO Shop-at-Home guest. Regrettably, I must apologize personally and on behalf of my entire team as we delivered a severely substandard and disappointing experience on this new product launch. I want you to know that this delay in your order is very far below the service standard that you should expect from The LEGO Group. I hope you will forgive us this poor performance so far.

I would like to address the outstanding items which you are waiting for. The Power Functions Transformer 10VDC (8887) will be received into our fulfillment centre in Denmark this week and will be turned around for delivery to you immediately. We will send this to you by express delivery. The shipping date for the Power Functions IR Speed Remote Control (8879) is currently being finalized, and we will send this out to you by express delivery as soon as it is available.

I would like to apologize once again for the disappointment that this experience has caused and thank you for your patience and your continued trust in LEGO products. I hope you will give me and my colleagues at LEGO Shop-at-Home a chance to redeem ourselves for this poor performance in the future.

Sincerely,

Skip Kodak
Vice President - LEGO Global Direct-to-Consumer Business

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